FAQs

We want you to be completely happy with your purchase! Here's how our returns work:

For our UK customers: We offer free returns on all items within 30 days of your purchase. If you've passed the 30-day mark, don't worry – you can still exchange your goods.

For our international customers: You also have 30 days from your purchase to return items. However, international customers are responsible for the shipping costs associated with their return.

We ship worldwide and aims to deliver in 4-17 working days, depending on the destination.

For many European countries, the aim is 5-9 days.Keep in mind that these are estimated delivery times and are not guaranteed.

You will be able to track your parcel's journey online once it has been dispatched.

Using the "Find My Order" Page

On our website, you'll see a "Find My Order" link in the top header. Clicking this will take you to a dedicated page where you can enter your order number. Once you do, you'll be able to see the current status of your shipment.

From Your Account

If you have an account with us, simply log in and go to your "Orders" page. At the top of this page, you'll find a "Find My Order" button that works just like the main tracking page.

On Product Pages: Look for the "Size Guide" or "Size Chart" link near the size selector when viewing any product. This is usually displayed as a clickable button.

Use this text to answer questions in as much detail as possible for your customers.

Yes, we do! We're proud to offer our customers an exclusive loyalty programme designed to reward your continued support.

What Our Loyalty Programme Offers

Our loyalty programme provides members with:

  • Exclusive rewards – Earn points on every purchase and redeem them for discounts and special offers
  • Early access – Be the first to know about new collections and limited-edition releases
  • Special member benefits – Enjoy exclusive perks and promotions throughout the year
  • Birthday rewards – Receive a special gift or discount during your birthday month

How to Access Your Loyalty Programme

Your loyalty programme is managed through The Armoury, our dedicated customer account area. Here's how to get started:

  1. Log in to your account on our website
  2. Navigate to The Armoury section and login to access your account dashboard
  3. View your current points balance and available rewards
  4. Browse exclusive member-only offers and benefits
  5. Redeem your points whenever you're ready

If you don't have an account yet, simply create one during checkout or visit your account page to sign up. Once registered, you'll automatically start earning points on your purchases!

For any questions about your loyalty account or rewards, feel free to contact our customer service team – we're here to help.

We're here to help! Here's how you can reach our customer service team:

Using the Contact Form

The easiest way to get in touch is through our Contact page. Simply:

  1. Navigate to the Contact US in the main menu at the top of our website
  2. Fill out the contact form with your name, email address, and message
  3. Submit your inquiry

Our team will review your message and respond within 1-2 business days.

What to Include

To help us assist you faster, please include:

  • Your order number (if your inquiry is about a specific order)
  • A clear description of your question or concern
  • Any relevant details that might help us resolve your issue

We appreciate your patience and look forward to helping you!